Definition of performance management indicators

Our customer is facing a lack of coherence and agility in its financial information system, making it difficult to effectively manage industrial and commercial performance. Processes, data repositories and reporting tools are heterogeneous, limiting the reliability and relevance of performance analyses. The aim of the assignment was to define appropriate management indicators, to structure the monitoring tools and to propose a roadmap for transforming the finance function, in order to better support the company's strategy and improve decision-making at all levels.

The assignment began with an in-depth analysis of the existing situation: mapping of processes, assessment of information systems and gathering of requirements from key stakeholders. Cross-functional workshops were held with all company functions, and in particular with members of the Executive Committee, to identify expectations and major irritants. A diagnosis of current reporting enabled us to distinguish key indicators, both financial and operational, and to identify gaps. On this basis, a target dashboard was co-constructed, integrating relevant indicators for general management and each major function (finance, sales, operations, HR, IT, etc.). Finally, a detailed roadmap was drawn up to structure the rest of the transformation project.