Production of a group procedures manual and implementation of an internal control system

The Group has experienced strong growth in volumes processed, combined with significant upgrades to its information systems. In addition, the statutory auditors identified a number of areas for improvement in terms of internal control. The Group Finance department wished to formalize and clarify all the processes linked to its activities, in order to overcome the lack of precise knowledge of the procedures in force. The main objective was to reinforce control over operations, improve compliance and secure processing across all our senior residences.

We began with a detailed analysis of existing processes to draw up a clear map of operational and financial processes. This mapping served as the basis for drafting a procedures manual applicable to all residences. At the same time, we identified organizational optimization levers within the field teams. Finally, an internal control system was set up, including the definition and planning of periodic and exceptional audits to verify compliance with established procedures.